Shipping & Order Placement
- How long will it take to process my order?
- How much will shipping cost on my order?
- Can I change my order once it had been placed?
- Can I track my order?
- I got my order confirmation but it has been a few days any I didn't get a ship confirmation.
- Do you ship to Canada? Other foreign countries?
Products & Warranty
- How do you keep your prices so low?
- What quality can I expect from such low-cost tools?
- What if I am not happy with my product?
- What kind or warranty and return policy do you offer?
1. How long will it take to process my order?
A. Order processing typically takes anywhere from 24-48 hours. This means that from the time you place you order it will take 24-48 hours to actually ship out the order. Add on to that the time shipping will take (depending on the method you chose) and that will be your approximate delivery time. Order occasionaly take longer to ship out due to backlog or other unforseen circumstances however you will be notified when your order does ship out. Back to the top
2. How much will shipping cost on my order?
A. To give an accurate quote we have integrated directly with UPS. You can add any item to your shopping cart (Add To Toolbox) and from within your shopping cart you can choose the destination country and postal code. We will give you accurate, real time shipping rate information to your location. Back to the top
3. Can I change my order once it had been placed?
A. In most circumstances, no. Once you place you order the process of packaging it begins and it is usually not possible to modify your order. However, in certain circumstances we may be able to accommodate you. Please use our contact form for order inquiries.
Corporate Address: 115 Gough, San Francisco, CA, 94102
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4. Can I track my order?
A. Yes! We like to keep our customers informed about their orders. Once the order is placed you receive a confirmation e-mail with all the details. Once we ship your order, you will receive another email with the shipping details, including a link for tracking. At any time you can log in to the My Account area to view your orders, past and present. Back to the top
5. I received my order confirmation but it has been a few days any I did not get a ship confirmation.
A. While we try to provide the best availability of our products on our web site, sometimes an item is not in our warehouse and needs to be ordered. While this isn't considered "back ordered", since it is available, it might take a day or two to order the item. We do understand that this is an inconvenience, so we will expedite the order once the item comes in. Back to the top
6. Do you ship to Canada? Other foreign countries?
A. Yes, we are happy to ship to any foreign country. Shipping costs can be calculated by emailing support@redboxtools.com or by calling 877-874-4856 with the quantity of items you want to purchase along with your shipping address.
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1. How do you keep your prices so low?
A. The main reason we are able to keep prices so low is that we deal in huge quantities of tools and we are able to negotiate special deals with our suppliers. Combine that with the unbranded, low-cost version of major brand tools that we provide and we bring you the best prices on the web. Back to the top
2. What quality can I expect from such low-cost tools?
A. This is a question we get quite often from first time customers. Our items are perfect for the homeowner and do-it-yourselfer who will use them on the weekends. They will last a long time and are made of durable materials just like major brand tools. Quite a few professional contractors also use our items on a daily basis and find them an excellent, low-cost solution to the major name brands. Back to the top
3. What if I am not happy with my product?
A. No problem! Although we don't typically have many customers who aren't happy with their RBT products, we will happily refund or exchange your product. You must return the product to our warehouse within 30 days of delivery. See our guarantee for more information. You must contact us first using the Customer Support Contact Form and inform us of the return. At that time we will issue a RMA number and you may ship the item back to us. We will credit your account accordingly once the product is received and inspected. We do not refund shipping charges. Back to the top
4. What kind or warranty and return policy do you offer?
A. We offer a 30 day money back guarantee. See our guarantee for more information. Back to the top
If you have any questions that are not answered here, please feel free to use our Customer Support Contact Form to receive a detailed response.
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